Introduction to Dynamics 365

As MB-900 is a test related to the fundamentals of Dynamics 365, it is essential to start with a basic introduction. Dynamics 365 is a collection of first-party business applications that are designed to help businesses simplify the complexity of CRM and ERP systems. They are modular business applications which work together on a single platform. Customer Engagement, Unified Operations, and Power Platform are the main areas of business applications for Dynamics 365. The individual business solutions are listed below:

  • Artificial Intelligence
  • Business Central
  • Customer Service
  • Field Service
  • Finance and Operations
  • Marketing
  • Mixed Reality
  • Project Service Automation
  • Retail
  • Sales
  • Talent

By leveraging one or more of these applications, organizations are able to engage customers more effectively, optimize business operations, empower employees to work better and more efficiently, as well as transform products and services by using data to find new opportunities and analyze customer data.

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